Privacy Policy

Introduction

Ikhaya is committed to protecting the privacy and safety of all individuals who engage with us — including survivors, donors, volunteers, and partners. This policy explains how we collect, use, and safeguard information.

2. Information We Collect

• Donors: Name, contact details, donation amount, and payment information (processed securely through third-party payment providers).

• Volunteers/Partners: Name, contact details, and relevant professional details when applying to work with us.

• Website Visitors: Basic usage data (via cookies/analytics) to improve our site.

• Survivors: We do not collect personal survivor information through the website or chatbot. Support is only provided via direct confidential channels.

3. How We Use Information

• Process donations and issue receipts.

• Communicate updates, impact reports, and upcoming events (with consent).

• Manage volunteer applications and partnerships.

• Improve website performance and security.

• Ensure compliance with Zambian laws and donor reporting standards.

4. Data Protection & Security

• All donations are processed through secure, PCI DSS-compliant payment providers (PayPal, DPO, or bank partners).

• Personal data is stored securely and accessed only by authorized staff.

• No personal data is sold, rented, or shared with third parties for marketing.

• Survivor information is never stored online — only through private, offline, and protected support systems.

5. Your Rights

As a supporter, volunteer, or partner, you have the right to:

• Request access to your personal data.

• Request corrections or updates.

• Request removal from our mailing lists.

6. Cookies & Website Analytics

Our website may use cookies to enhance user experience and track anonymized visitor statistics. You can disable cookies in your browser settings at any time.

7. External Links

Our website may contain links to other organizations or services. Ikhaya is not responsible for the privacy practices of those external websites.

8. Updates to this Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

9. Contact Us

For any questions regarding this Privacy & Policy document:

📞 +260 966 841 631 | +260 979 268 260
📧 ikhayahome@outlook.com
📍 No. 994 Chipilepile Rd, Avondale, Zambia